Carol earned her B.A. at the University of New Hampshire and began her career in education as a teacher. After 5 years, she left teaching to work for the next 35 years as a sales and marketing professional in the high tech industry. During that time, she went on to earn a Masters in Business Administration and advanced certification as a Project Management Professional.
In 2011, Carol and her husband moved from Massachusetts to Prescott, Arizona, but continued to work in their jobs as telecommuters. Soon thereafter they became involved in the community as volunteers with the Yavapai County Search & Rescue Team as part of the Search Dog Unit, training their dogs to be ready for a “call out” from the sheriff’s office to find a lost or missing person. About 50% of the “search missions” involve a senior citizen, who, often times, has dementia.
Carol left Hewlett-Packard in 2015 to open Home Care Assistance in her beloved Prescott, Arizona. She is excited to offer innovative in-home care to seniors in Prescott and Yavapai County. Her passion is derived from her own life experience. After her father passed away in 2010, her mother lived with her and her husband. It was clear that something was very wrong, and she was later diagnosed with vascular dementia. Carol was able to keep her mother at home with her for two years until she passed away in 2012.
From that experience she learned the stress of being a caregiver, the tragedy of dementia, and the importance of finding trained and skilled caregivers who are competent and compassionate. Her business and teaching experience, her personal history, and her passion for contributing to her community in a positive way form the foundation of the Home Care Assistance of Prescott business, for which Carol is the CEO and owner.
Chris Knack – Director of Community Relations
We are happy to announce that Chris Knack has joined Home Care Assistance of Northern Arizona as Director of Community Relations and “subject matter expert” in the Cognitive Therapeutics Method approach to care. Chris received his Baccalaureate degree in Psychology from the University of Memphis, and elected to continue his education there. He received his first Master of Science in Community Agency Counseling, and a second Master’s in School Counseling. Chris has spent time working in both inpatient and outpatient settings as well as residential and group homes as a therapist for children, adults, and seniors. As a manager, Chris has run multiple outpatient sites, and was the CEO for a Private Psychiatric Facility in Prescott Valley, Arizona. Chris has nearly twenty years experience as a Cognitive Behavioral Therapist.
In addition to his work with Home Care Assistance Chris dedicates his spare time to the community giving back to both children and adults. He is a coach with the Prescott Valley Junior Bowler’s Association, works with law enforcement on the Domestic Violence Fatality Review Board, and volunteers with the Yavapai County Coordinated Community Resource Team. Chris enjoys time with his family, loves sports, the outdoors, and doing things he loves with those he loves. We are delighted to have someone with Chris’ passion, depth and breadth of experience on the HCA Prescott team.
April Knack – Director of Human Resources and Training
We are happy to announce that April Knack has expanded her role at Home Care Assistance of Northern Arizona to Director of Human Resources and Business Development, adding a new focus on building new business pipeline via acquisition targets and referral sources. April began her career in sales and training in a Fortune 500 consumer products company, progressing quickly into management roles in training and marketing where she coached and trained both management and staff. Subsequently she shifted her career to behavioral health where she became Training and Compliance Administrator for northern Arizona’s largest behavioral health provider forming a bridge between Human Resources, Training, Compliance, and Clinical departments from both intra-agency and extra-agency perspectives. Her focus at Home Care Assistance is to hire, train and manage the highest quality care givers in the industry, manage cross functional integration across the staff and expand revenue through growing new clients and referral sources.
In addition to her work at Home Care Assistance, April is the loving mother of two and enjoys travel and experiencing the world. Both children are active in school and extracurricular activities, so you can often find April enjoying volleyball and football games, band performances and track and field activities at both high school and middle school levels. We are delighted to have someone with April’s energy, competence and commitment as part of the Home Care Assistance Prescott team.