About Our Staff

About Our Staff


Carol White - CEO

Carol White – Owner

Carol earned her B.A. at the University of New Hampshire and began her career in education as a teacher. After 5 years, she left teaching to work for the next 35 years as a sales and marketing professional in the high tech industry. During that time, she went on to earn a Masters in Business Administration and advanced certification as a Project Management Professional.

In 2011, Carol and her husband moved from Massachusetts to Prescott, Arizona, but continued to work in their jobs as telecommuters. Soon thereafter they became involved in the community as volunteers with the Yavapai County Search & Rescue Team as part of the Search Dog Unit, training their dogs to be ready for a “call out” from the sheriff’s office to find a lost or missing person. About 50% of the “search missions” involve a senior citizen, who, often times, has dementia.

Carol left Hewlett-Packard in 2015 to open Home Care Assistance in her beloved Prescott, Arizona. She is excited to offer innovative in-home care to seniors in Prescott and Yavapai County. Her passion is derived from her own life experience. After her father passed away in 2010, her mother lived with her and her husband. It was clear that something was very wrong, and she was later diagnosed with vascular dementia. Carol was able to keep her mother at home with her for two years until she passed away in 2012.

From that experience she learned the stress of being a caregiver, the tragedy of dementia, and the importance of finding trained and skilled caregivers who are competent and compassionate. Her business and teaching experience, her personal history, and her passion for contributing to her community in a positive way form the foundation of the Home Care Assistance of Prescott business, for which Carol is the CEO and owner.

Chris Knack - Director of Community Relations

Chris Knack – Director of Community Relations

Chris Knack is the Director of Client Care for Home Care Assistance based in Prescott, Arizona. Home Care Assistance provides older adults with quality non-medical care that enables them to live happier, healthier lives at home.
Chris received his Baccalaureate degree in Psychology from the University of Memphis, and elected to continue his education there. He received his first Master of Science in Community Agency Counseling, and followed that with a Master’s in School Counseling. Prior to joining Home Care Assistance, Chris spent time working in both inpatient and outpatient settings as well as residential, and group homes as a therapist for children, adults, and seniors. As a manager, Chris ran multiple outpatient sites, and was the CEO for a Private Psychiatric Facility in Prescott Valley. Chris has over twenty experience as a Cognitive Behavioral Therapist. More recently, Chris added Certified Geriatric Care Manager to his credentials. Chris conducts complimentary in-home Needs Assessments with prospective clients and develops Care Plans to meet those needs. He ensures the quality of ongoing care through regular home visits. Chris is also the Prescott’s office Subject Matter Expert in the Cognitive Therapeutics Model approach to care for senior experiencing cognitive decline.
In addition to his work with Home Care Assistance Chris enjoys spending time in the community giving back to both children and adults. He is a coach with the Prescott Valley Junior Bowler’s Association, works with law enforcement on the Domestic Violence Fatality Review Board, and volunteers with the Yavapai County Coordinated Community Resource Team. Chris enjoys time with his family, loves sports, the outdoors, and doing things he loves with those he loves.

April Knack - Director of Human Resources and Training

April Knack – General Manager

April Knack is the General Manager for Home Care Assistance in Prescott. Functions reporting to her include client care, employee care, human resources and community relations. April began her career in sales and training in a Fortune 500 consumer products company, progressing quickly into management roles in training and marketing where she coached and trained both management and staff. Subsequently she shifted her career to behavioral health where she became Training and Compliance Administrator for northern Arizona’s largest behavioral health provider forming a bridge between Human Resources, Training, Compliance, and Clinical departments from both intra-agency and extra-agency perspectives. Her focus at Home Care Assistance is to hire, train and manage the highest quality care givers in the industry, manage cross functional integration across the staff and expand revenue through growing new clients and referral sources.

In addition to her work at Home Care Assistance, April is the loving mother of two and enjoys travel and experiencing the world. Both children are active in school and extracurricular activities, so you can often find April enjoying volleyball and football games, band performances and track and field activities at both high school and middle school levels. We are delighted to have someone with April’s energy, competence and commitment as part of the Home Care Assistance Prescott team.

Jody Fay - Community Relations Manager

Jody Fay – Community Relations Manager

Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the caliber of our caregivers, the responsiveness of our staff and our expertise in home care. We embrace a positive, balanced approach to aging centered on the evolving needs of older adults.

As the Community Relations Manager for Home Care Assistance, Jody Fay helps seniors and their families navigate their care needs with compassion, dignity, experience and expertise. Jody brings over 7 years of healthcare industry experience to Home Care Assistance including 4 ½ years in Hospice Care.

To introduce a few reasons Home Care Assistance provides the best care from Prescott to Sedona and the surrounding communities:

Balanced Care: Home Care Assistance trains it’s caregivers in our Balance Care Method, which is a holistic approach to wellness for seniors based on the positive lifestyles of the long-lived elders of Okinawa, Japan.

Brain Health at Home: Home Care Assistance developed the Cognitive Therapeutics Method, which is an activity-based cognitive exercise program to help their clients stay mentally engaged, and it really improves the health and happiness of their clients.

Hospital to Home: Home Care Assistance can offer resources and quality care post-discharge to ensure a smooth transition home and reduce readmission rates. Home Care Assistance caregivers can work side by side with Home Health and Hospice to ensure the plan of care stays in place.